:root{--ink:#17231e;--muted:#68756f;--line:#dce4df;--soft:#f2f6f3;--paper:#fff;--brand:#165b45;--brand-dark:#0d4635;--accent:#b56d20;--danger:#a83930;--blue:#27658f;--shadow:0 18px 50px rgba(18,53,41,.1);font-family:"Microsoft YaHei UI","PingFang SC",system-ui,sans-serif;color-scheme:light}*{box-sizing:border-box}body{margin:0;color:var(--ink);background:#eef3f0}button,input,textarea,select{font:inherit}button{cursor:pointer}.site-header{height:72px;padding:0 max(24px,calc((100% - 1100px)/2));display:flex;align-items:center;justify-content:space-between;background:#fff;border-bottom:1px solid var(--line)}.brand{display:flex;align-items:center;gap:12px;color:inherit;text-decoration:none}.brand-mark{width:42px;height:42px;border-radius:7px;background:var(--brand);color:#f4d9a6;display:grid;place-items:center;font-size:21px;font-weight:700}.brand>span:last-child{display:grid;gap:2px}.brand strong{font-size:17px}.brand small,.service-note{font-size:12px;color:var(--muted)}main{max-width:1100px;margin:auto;padding:30px 24px 70px}.intro-band{min-height:242px;background:var(--brand);color:#fff;padding:42px 48px 34px;display:grid;align-content:space-between;border-radius:8px 8px 0 0;position:relative;overflow:hidden}.intro-band:after{content:"";position:absolute;width:220px;height:220px;right:-36px;top:-70px;border:38px solid rgba(244,217,166,.13);border-radius:50%}.intro-band>div{position:relative;z-index:1}.eyebrow,.section-kicker{display:block;color:#d7c397;font-weight:700;font-size:13px;letter-spacing:.08em}.intro-band h1{margin:12px 0 10px;font-size:clamp(30px,5vw,48px);line-height:1.2}.intro-band p{max-width:640px;margin:0;color:#dce8e3;line-height:1.8}.process-strip{display:flex;align-items:center;gap:18px;font-size:13px;color:#edf5f1}.process-strip span{display:flex;gap:8px;white-space:nowrap}.process-strip b{color:#f4d9a6}.process-strip i{height:1px;width:48px;background:rgba(255,255,255,.3)}.mode-tabs{height:62px;display:flex;background:#fff;border-bottom:1px solid var(--line);box-shadow:var(--shadow)}.mode-tab{min-width:150px;border:0;border-bottom:3px solid transparent;background:#fff;color:var(--muted);font-weight:700}.mode-tab.active{color:var(--brand);border-bottom-color:var(--brand)}.tool-panel{display:none;background:#fff;padding:42px 48px 48px;box-shadow:var(--shadow)}.tool-panel.active{display:block}.form-heading{display:flex;justify-content:space-between;gap:24px;align-items:end;padding-bottom:24px;border-bottom:1px solid var(--line)}.form-heading h2,.success-panel h2{margin:7px 0 0;font-size:25px}.required-note,.field-meta,.field-label-row>span:last-child{color:var(--muted);font-size:12px}.field-block{display:block;border:0;margin:28px 0 0;padding:0}.field-label,legend{display:block;margin-bottom:10px;font-size:14px;font-weight:700}.type-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:10px}.type-grid input{position:absolute;opacity:0}.type-grid span{height:46px;display:grid;place-items:center;border:1px solid var(--line);background:#fff;color:#405049}.type-grid input:checked+span{border-color:var(--brand);color:var(--brand);background:#ecf5f1;box-shadow:inset 0 0 0 1px var(--brand);font-weight:700}input,textarea,select{width:100%;border:1px solid #cbd6d0;background:#fff;color:var(--ink);padding:13px 14px;border-radius:4px;outline:none}input:focus,textarea:focus,select:focus{border-color:var(--brand);box-shadow:0 0 0 3px rgba(22,91,69,.11)}textarea{resize:vertical;min-height:140px;line-height:1.7}.field-meta,.field-label-row{display:flex;justify-content:space-between;gap:16px;margin-top:8px;line-height:1.5}.field-label-row{align-items:center}.field-label-row .field-label{margin:0}.photo-list{display:flex;gap:12px;flex-wrap:wrap;margin-top:12px}.upload-button,.photo-item{width:104px;height:104px;border:1px dashed #aab9b1;background:var(--soft);position:relative;overflow:hidden;border-radius:4px}.upload-button{display:grid;place-content:center;gap:4px;color:var(--muted)}.upload-button span{font-size:26px}.upload-button small{font-size:12px}.photo-item img{width:100%;height:100%;object-fit:cover}.photo-item button{position:absolute;right:4px;top:4px;width:24px;height:24px;padding:0;border:0;background:rgba(15,31,24,.78);color:#fff;border-radius:50%}.consent-row{display:flex;align-items:flex-start;gap:10px;margin:26px 0 0;color:#4f5d57;font-size:13px;line-height:1.6}.consent-row input{width:18px;height:18px;margin-top:1px;accent-color:var(--brand);flex:none}.primary-button,.secondary-button{min-height:48px;padding:0 24px;border-radius:4px;font-weight:700;border:1px solid var(--brand)}.primary-button{background:var(--brand);color:#fff}.primary-button:hover{background:var(--brand-dark)}.primary-button:disabled{opacity:.55}.secondary-button{background:#fff;color:var(--brand)}.wide{width:100%;margin-top:18px}.inline-message{display:none;margin-top:16px;padding:12px 14px;background:#eef5f2;color:var(--brand-dark);border-left:3px solid var(--brand);font-size:13px}.inline-message:not(:empty){display:block}.inline-message.error{background:#fff1ef;border-color:var(--danger);color:var(--danger)}.success-panel{text-align:center;max-width:660px;margin:12px auto 0;padding:34px 0 10px}.success-icon{width:58px;height:58px;margin:0 auto 18px;display:grid;place-items:center;border-radius:50%;color:#fff;background:var(--brand);font-size:28px}.success-panel p{color:var(--muted)}.ticket-box{display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:14px;margin:26px 0;padding:18px;background:var(--soft);text-align:left}.ticket-box span{color:var(--muted);font-size:13px}.ticket-box strong{font-size:19px}.ticket-box button{border:0;color:var(--brand);background:transparent;font-weight:700}.success-actions{display:flex;justify-content:center;gap:12px}.query-form{display:grid;grid-template-columns:2fr 1fr auto;gap:14px;align-items:end;margin-top:28px}.query-form .primary-button{height:47px}.result-card{margin-top:24px;border:1px solid var(--line)}.result-head{padding:18px 20px;display:flex;justify-content:space-between;gap:14px;background:var(--soft)}.result-head strong{display:block;margin-top:5px}.status-pill{align-self:center;padding:6px 11px;font-size:12px;font-weight:700;border-radius:99px}.status-submitted{color:#8a5818;background:#fff0d5}.status-processing{color:#1e5a84;background:#e8f2fa}.status-resolved{color:#236044;background:#e4f3eb}.result-body{padding:20px}.result-body dl{display:grid;grid-template-columns:90px 1fr;gap:12px;margin:0}.result-body dt{color:var(--muted)}.result-body dd{margin:0;line-height:1.7;white-space:pre-wrap}.result-photos{display:flex;gap:10px;flex-wrap:wrap;margin-top:18px}.result-photos img{width:88px;height:88px;object-fit:cover;border-radius:4px}footer{max-width:1100px;margin:-40px auto 0;padding:0 24px 36px;display:flex;justify-content:space-between;color:var(--muted);font-size:12px}
.admin-body{background:#f1f4f2}.admin-shell{max-width:1380px;margin:auto;padding:24px}.admin-header{display:flex;justify-content:space-between;align-items:center;gap:20px;margin-bottom:22px}.admin-header h1{margin:0;font-size:28px}.admin-header p{margin:6px 0 0;color:var(--muted)}.admin-actions{display:flex;gap:10px}.icon-button{width:42px;height:42px;border:1px solid var(--line);background:#fff;border-radius:4px;font-size:20px}.metric-row{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:16px}.metric{padding:18px 20px;background:#fff;border-top:3px solid var(--line)}.metric span{color:var(--muted);font-size:13px}.metric strong{display:block;margin-top:8px;font-size:28px}.metric.pending{border-color:var(--accent)}.metric.working{border-color:var(--blue)}.metric.done{border-color:var(--brand)}.admin-toolbar{display:grid;grid-template-columns:1fr auto;gap:14px;align-items:center;padding:14px;background:#fff;border-bottom:1px solid var(--line)}.search-box{position:relative;max-width:480px}.search-box input{padding-left:40px}.search-box span{position:absolute;left:14px;top:13px;color:var(--muted)}.filter-tabs{display:flex;gap:4px}.filter-tabs button{border:0;background:var(--soft);color:var(--muted);padding:9px 13px;border-radius:4px}.filter-tabs button.active{background:var(--brand);color:#fff}.feedback-list{background:#fff;min-height:420px}.feedback-row{display:grid;grid-template-columns:155px 145px minmax(240px,1fr) 145px 110px;gap:18px;align-items:center;padding:17px 18px;border-bottom:1px solid var(--line)}.feedback-row.header{color:var(--muted);font-size:12px;font-weight:700;background:var(--soft)}.feedback-row:not(.header):hover{background:#fbfdfc}.feedback-summary strong,.feedback-summary span{display:block}.feedback-summary span{margin-top:5px;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.row-button{border:1px solid var(--brand);background:#fff;color:var(--brand);height:36px;border-radius:4px;font-weight:700}.empty-state{padding:90px 20px;text-align:center;color:var(--muted)}.dialog-backdrop{position:fixed;inset:0;background:rgba(10,25,19,.54);display:grid;place-items:center;padding:20px;z-index:20}.dialog-backdrop[hidden]{display:none}.dialog{width:min(680px,100%);max-height:calc(100vh - 40px);overflow:auto;background:#fff;box-shadow:0 24px 70px rgba(0,0,0,.25);border-radius:6px}.dialog-head{display:flex;justify-content:space-between;gap:20px;padding:20px 24px;border-bottom:1px solid var(--line)}.dialog-head h2{margin:0;font-size:20px}.dialog-close{width:34px;height:34px;border:0;background:var(--soft);font-size:20px}.dialog-body{padding:24px}.detail-grid{display:grid;grid-template-columns:120px 1fr;gap:13px;margin-bottom:22px}.detail-grid span:nth-child(odd){color:var(--muted)}.detail-grid span:nth-child(even){white-space:pre-wrap;line-height:1.7}.admin-form{display:grid;gap:16px;border-top:1px solid var(--line);padding-top:22px}.admin-form label{display:grid;gap:8px;font-weight:700;font-size:13px}.admin-form textarea{min-height:100px}.login-dialog{width:min(420px,100%)}.login-dialog .dialog-body{display:grid;gap:14px}
@media(max-width:760px){.site-header{height:64px;padding:0 16px}.service-note{display:none}main{padding:16px 12px 54px}.intro-band{min-height:252px;padding:30px 24px 24px}.intro-band p{font-size:14px}.process-strip{gap:8px;overflow:auto}.process-strip i{width:18px}.mode-tab{flex:1;min-width:0}.tool-panel{padding:28px 20px 32px}.required-note{display:none}.type-grid{grid-template-columns:repeat(2,1fr)}.query-form{grid-template-columns:1fr}.ticket-box{grid-template-columns:1fr auto}.ticket-box span{grid-column:1/-1}.success-actions{flex-direction:column}footer{margin-top:-28px;padding:0 16px 28px;display:grid;gap:6px}.admin-shell{padding:16px 10px}.admin-header{align-items:start}.admin-header h1{font-size:23px}.metric-row{grid-template-columns:repeat(2,1fr)}.metric{padding:14px}.admin-toolbar{grid-template-columns:1fr}.filter-tabs{overflow:auto}.feedback-row.header{display:none}.feedback-row{grid-template-columns:1fr auto;gap:8px 12px;padding:16px}.feedback-row>*:nth-child(2){grid-column:2;grid-row:1}.feedback-row>*:nth-child(3){grid-column:1/-1}.feedback-row>*:nth-child(4){grid-column:1}.feedback-row>*:nth-child(5){grid-column:2}.detail-grid{grid-template-columns:90px 1fr}.dialog-body{padding:20px}}

.status-badge{display:inline-flex;align-items:center;width:max-content;margin-top:6px;padding:4px 9px;border-radius:999px;font-size:12px;font-weight:700}.status-badge.pending{color:#8a5313;background:#fff1dc}.status-badge.working{color:#235a7c;background:#e7f1f8}.status-badge.done{color:#165b45;background:#e6f2ec}.empty-state strong{display:block;color:var(--ink);font-size:17px}.empty-state p{margin:8px 0 0}.admin-history{margin-top:22px;padding:18px;background:var(--soft);border-left:3px solid var(--brand)}.admin-history h3{margin:0 0 14px;font-size:15px}.history-line{display:grid;grid-template-columns:auto 1fr;gap:8px 12px;align-items:center;padding:10px 0;border-top:1px solid var(--line)}.history-line:first-of-type{border-top:0}.history-line .status-badge{margin:0}.history-line>span{color:var(--muted);font-size:12px}.history-line p{grid-column:1/-1;margin:0;white-space:pre-wrap;line-height:1.6}.row-button:disabled,.primary-button:disabled{cursor:wait;opacity:.6}